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| Rocket Learning invites online applications for Call Centre Agent and Customer Service Executive roles in Meghalaya (Shillong, Tura, or Remote). |
Rocket Learning, a leading social enterprise in the education sector, is expanding its team in Meghalaya. The organization invites online applications from eligible candidates for the positions of Call Center Agents and Customer Service Executives. If you are looking for a meaningful career that contributes to social transformation and matches your language proficiency, this is an excellent opportunity to work in a high-growth, entrepreneurial environment.
Key Recruitment Details
Before diving into the detailed requirements, here is a quick overview of the essential information regarding the Rocket Learning Meghalaya Recruitment:
- Organization: Rocket Learning
- Post Names: Call Centre Agent & Customer Service Executive
- Total Vacancies: 2 Posts (1 for each role)
- Job Locations: Shillong, Tura, or Remote
- Salary Range: Rs. 23,000 to Rs. 25,000 per month
- Mandatory Language Requirement: Khasi & Garo Language Proficiency
- Application Mode: Online{inAds}
1. Post Name: Call Centre Agent (Khasi & Garo)
- No. of Posts: 1
- Location: Shillong, Tura, or Remote
- Salary: Rs. 23,000 to Rs. 25,000 per month
- Language: Khasi & Garo Language Proficiency is Mandatory
Critical Factors for Success
- Seamless communication with your managers and colleagues.
- Close alignment with Rocket Learning's core values and principles.
- Mission-driven, enthusiastic, optimistic, and deeply committed to education sector transformation.
- Ability to handle and solve multiple problems in a high-growth, entrepreneurial environment enjoyably.
Key Activities
- Handle over 70 calls daily for customer onboarding, activation, and user engagement.
- Follow the designated calling script to analyze customer needs, identify issues, and provide appropriate solutions.
- Track daily updates on calls and messages from different channels, maintaining a detailed record of all interactions and actions.
- Maintain a humble and empathetic attitude towards low-income smartphone users and resolve their queries using the product.
- Meet personal targets and contribute effectively to broader team goals.
- Coordinate with team members to discuss and escalate specific customer queries.
Key Results Expected
- Establish trust and strong relationships with the product users.
- Ensure a smooth onboarding experience for all assigned users.
- Increase customer activation and engagement across parent and teacher groups.
- Consistently meet customer onboarding and activation targets (e.g., number of calls per day, number of parents activated, etc.).{inAds}
2. Post Name: Customer Service Executive (Khasi & Garo)
- No. of Posts: 1
- Location: Shillong, Tura, or Remote
- Salary: Rs. 23,000 to Rs. 25,000 per month
- Language: Khasi & Garo Language Proficiency is Mandatory
Areas of Responsibility
- Maintain daily call logs and support tracker updates.
- Ensure Average Resolution Time (ART) is strictly maintained.
- Follow all Customer Service Agreement (CSA) guidelines closely.
- Provide timely evaluation and consistent follow-ups on unresolved cases.
- Contribute valuable user feedback to product quality improvement.
Critical Factors for Success
- Strong communication skills (Khasi & Garo mandatory; Hindi/English preferred).
- Deep empathy and patience when dealing with first-time smartphone users.
- Ability to multitask efficiently in a fast-paced environment.
- Strong documentation, tracking, and reporting skills.
- Alignment with Rocket Learning’s core mission and organizational values.
- A proactive, solution-oriented mindset.
- Comfort working in a high-growth, entrepreneurial setup.
Key Activities
- Handle a high volume of inbound calls, messages, and user research interactions.
- Full fluency in Khasi and Garo (both speaking and writing are mandatory).
- Identify user needs and provide appropriate solutions immediately.
- Maintain complete ownership of user cases until they reach full resolution.
- Maintain accurate call logs and daily tracker updates.
- Meet individual and team-level performance targets (Resolution Time, CSAT, etc.).
- Help translate and validate program content in Khasi & Garo.
- Coordinate with internal departments (Product, Tech, State Ops) for quick issue resolution.
- Track recurring user issues and identify patterns for overarching process improvement.{inAds}
How to Apply for Rocket Learning Meghalaya Recruitment
Interested and eligible candidates can review the role details and apply directly through the official career portal using the application links provided below. Ensure you review the criteria carefully before submitting your application.
Key Information & Links
- Application Link for Call Centre Agent: Click Here to Apply
- Application Link for Customer Service Executive: Click Here to Apply
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