[24]7.ai Recruitment Shillong 2026: Apply Online for Customer Support Associate (Meghalaya Vacancy)

[24]7.ai Walk-in Placement Drive at Divisional Employment Exchange, Shillong for Meghalaya Job Seekers.

[24]7.ai Recruitment Drive Shillong 2026 – The Office of the Divisional Employment Exchange, Shillong, in collaboration with [24]7.ai, has officially announced an extensive recruitment drive for the post of Customer Support Associate (Voice Process - International). Eligible and interested 12th pass and graduate candidates can participate in this walk-in placement drive running from 1st August to 30th October 2026.

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Key Recruitment Details

• Hiring Organization: [24]7.ai (in collaboration with the Office of the Divisional Employment Exchange, Shillong)
• Post Name: Customer Support Associate – Voice Process (International)
• Educational Qualification: 12th Pass or Graduate (Freshers and experienced candidates both eligible)
• Age Limit: Up to 35 years
• Drive Dates: 1st August 2026 to 30th October 2026 (Monday to Friday)
• Drive Timings: 11:00 AM to 5:00 PM
• Venue: The Office of the Divisional Employment Exchange, Shillong, 4th Floor, DECT Building, Keating Road, Shillong – 793001
• Selection Process: Walk-in Interview / Spot Offer{inAds}

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About the Role & Responsibilities

Selected candidates will work as Customer Support Associates handling international voice processes. Key job responsibilities include:

• Handling inbound and outbound customer calls.
• Identifying customer issues and providing accurate resolutions.
• Ensuring high levels of customer satisfaction and escalating unresolved cases.
• Following predefined scripts, guidelines, and SLA timelines.
• Documenting customer interactions properly inside CRM systems.
• Meeting core KPIs including Average Handling Time (AHT), First Contact Resolution (FCR), CSAT, and attendance metrics.

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Eligibility & Skills Required

To be eligible for this job drive, candidates must meet the following basic requirements:

• Qualification: Passed 12th standard or holding a Graduation degree.
• Experience: Both freshers and experienced candidates are welcome (prior BPO experience is an advantage, but not mandatory).
• Age Limit: Maximum up to 35 years.
• Communication Skills: Excellent verbal communication in English/regional languages, active listening, and empathy.
• Soft Skills: Problem-solving ability, patience, and strong customer-handling expertise.

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Salary, Perks & Benefits

• Spot offer and immediate joining opportunities.
• Attractive salary packages and additional performance benefits.
• Free two-way pick & drop cab facilities.
• Comprehensive Health and Life Insurance coverage.{inAds}

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Key Information & Links

• Online Application Form: Apply Here
• Official Advertisement: Download/Check Here
• Official Website: Click Here to Visit
• Contact Email: mccshillong123@gmail.com

Important Fraud Awareness Warning: Neither Model Career Centre (MCC) Shillong nor National Career Service (NCS) asks for any fee for registration, training, or providing job placement opportunities. Beware of fraudulent calls or emails.

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