The District Employment Exchange, Nongpoh, in collaboration with [24]7.ai, is conducting a placement drive for the post of Customer Support Associate – Voice Process (International). The walk-in interview and drive will take place on 28th September 2026 at the District Employment Exchange, Nongpoh, from 11:00 AM onwards. Candidates with 12th pass qualifications or higher can register online or directly attend the venue.
Nongpoh Placement Drive 2026 Overview
- Organizer: District Employment Exchange, Nongpoh
- Hiring Company: [24]7.ai
- Role Name: Customer Support Associate – Voice Process (International)
- Work Location: Shillong Tech Park, Umsawli, New Shillong
- Drive Date: 28th September 2026
- Drive Time: 11:00 AM onwards
- Venue: District Employment Exchange, Nongpoh (located adjacent to Nongpoh Police Station)
- Educational Qualification: 12th Passed (HSSLC) and above
- Age Limit: Up to 35 years
- Experience Required: Freshers & experienced candidates welcome
- Official Contact Email: deeribhoi@gmail.com
Detailed Eligibility & Job Information
Educational Qualifications & Eligibility Criteria
- Minimum Education: 12th passed (HSSLC) or any higher educational degree.
- Experience: Both freshers and experienced candidates are eligible.
- Age Limit: Maximum up to 35 years.
Job Responsibilities
- Handle customer inbound and outbound calls to respond to queries, process service requests, and resolve issues.
- Ensure overall customer satisfaction while adhering strictly to quality, compliance, and performance standards.
- Escalate unresolved customer issues through appropriate channels.
- Document interactions accurately within CRM/ticketing systems.
- Meet essential KPIs including Average Handling Time (AHT), First Contact Resolution (FCR), and CSAT.
Required Skills
- Excellent communication skills in English.
- Active listening skills, patience, and empathy.
- Strong problem-solving abilities and customer handling skills.
Work Environment & Employee Benefits
- Shift Details: Rotational night shift (5 days working with rotational weekly off; occasional overtime if required).
- Work Mode: Work from office (Shillong Tech Park).
- Insurance: Life Insurance coverage for up to 5 family members (up to Rs. 3 Lakhs).
- Transport: Free transportation provided within a 10 km radius from the Shillong office location.
How to Apply Step-by-Step
- Access the official registration portal via the Apply Online Link or access the direct QR code from the official notification.
- Fill out all required personal, educational, and contact details in the online form.
- Submit the registration form online before attending the drive.
- Prepare updated physical copies of your Resume/CV, 12th pass/degree certificates, and government ID proof.
- Report directly to the District Employment Exchange, Nongpoh (adjacent to Nongpoh Police Station) on 28th September 2026 at 11:00 AM for the placement drive.
Key Information & Links
- Online Application Form: Apply Here
- Official Advertisement: Download/Check Here
- Official Website: Click Here to Visit
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